Account & Billing
Your account, subscriptions, one-time purchases, discounts, and the policies behind them.
27 articles
Subscription Plans
Manage your Output One, Arcade, Co-Producer, Creator, or Output FX subscription. Cancel, pause, update billing, and handle payment questions
How Do I Cancel My Subscription and Everything Else You Need to Know Cancellation
How Do I Update My Billing Information?
Can I pause my subscription?
What happens when you cancel your subscriptionWhat happens to your access, sessions, and content in Arcade, Co-Producer, Creator, and Output FX after you cancel your Output subscription plan.
What Is The Return Policy For Output Subscriptions?
Will I Be Charged When I Sign Up For Arcade?
Payment methods Output acceptsWhich credit cards, debit cards, and alternative payment methods Output accepts, broken down by currency, plus what to do if your payment is declined.
SEPA Payments
Do You Store My Credit Card Information?
Output OneEverything you need to know about your new Output One subscription.
How to download your Yamaha Creator Pass productsHow to log into the Yamaha Creator Pass and download products
Unrecognized charge from OutputIf you see a charge from Output on your bank or card statement and don't recognize it, here's how to identify it, find the account, and stop future charges
Perpetual Orders
One-time purchases like Output Bundles, Kontakt instruments, perpetual FX licenses for Thermal, Portal, Movement, and Output DROPS merch. Plus information about shipping, returns and order issues.
Refund policy for instruments, FX, and bundlesOutput's 14-day refund policy for serialized products — who's eligible, what's excluded, and how to request a refund.
How To Register A Purchase From A 3rd-Party Dealer
I Did Not Receive An Email After My Purchase
Output DROPS Shipping & Returns FAQEverything you need to know about merch shipping, returns, and order changes
Where Can I Find My Serial Code?
Getting Started with Your New Output Software
Account
Login, activations, and account access.
How Can I Reset My Activations?
I'm Having Trouble Logging Into My Software or Account
Promotions
Information about any ongoing sales & discounts
Student, educator, military and first responder discountOutput offers 30% off for students, educators, U.S. military members, and first responders on eligible subscriptions and perpetual licenses.
Referral Program
Everything You Need to Know About the Loyalty Offer for Arcade Subscribers(For a limited-time only)
Worth knowing
Plain-language summaries of Output's policies, terms, and support practices. Links to the full versions on output.com/legal.
Arcade,Co-Producer and Creator Royalties and Copyright Explained
Blocked countries due to US and EU sanctions
Customer Support Values
Chat user terms