Account & Billing
Your account, subscriptions, one-time purchases, discounts, and the policies behind them.
28 articles
Subscription Plans
Manage your Output One, Arcade, Co-Producer, Creator, or Output FX subscription. Cancel, pause, update billing, and handle payment questions
- Cancel your subscriptionHow to cancel an Arcade, Co-Producer, Creator, Output FX, or Output One subscription, when your access ends, and what to do if you can't find your subscription.
- How Do I Update My Billing Information?
- Pause your subscriptionHow to pause an Arcade, Co-Producer, Creator, Output FX, or Output One monthly subscription for one month, what happens during the pause, and how to resume.
- What happens when you cancel your subscriptionWhat happens to your access, sessions, and content in Arcade, Co-Producer, Creator, and Output FX after you cancel your Output subscription plan.
- Refund policy for subscriptionsOutput's refund policy for Arcade, Co-Producer, Creator, Output FX, and Output One subscriptions, when you're eligible, and how to submit a request
- Will I Be Charged When I Sign Up For Arcade?
- Payment methods Output acceptsWhich credit cards, debit cards, and alternative payment methods Output accepts, broken down by currency, plus what to do if your payment is declined.
- SEPA Payments
- Do You Store My Credit Card Information?
- Output OneEverything you need to know about your new Output One subscription.
- How to download your Yamaha Creator Pass productsHow to log into the Yamaha Creator Pass and download products
- Unrecognized charge from OutputIf you see a charge from Output on your bank or card statement and don't recognize it, here's how to identify it, find the account, and stop future charges
Perpetual Orders
One-time purchases like Output Bundles, Kontakt instruments, perpetual FX licenses for Thermal, Portal, Movement, and Output DROPS merch. Plus information about shipping, returns and order issues.
- Refund policy for perpetual licensesOutput's 14-day return and refund policy for instruments, FX plugins, and bundles purchased directly from output.com, and how to submit a request.
- How To Register A Purchase From A 3rd-Party Dealer
- I Did Not Receive An Email After My Purchase
- Output DROPS Shipping & Returns FAQEverything you need to know about merch shipping, returns, and order changes
- Where Can I Find My Serial Code?
- Getting Started with Your New Output Software
Account
Login, activations, and account access.
- How Can I Reset My Activations?
- Can't log in to your Output accountTroubleshoot Output account login issues, wrong email, forgotten password, Google sign-in, and recovering a lost account.
- Find your invoices and order historyHow to access your order history and download invoices for any Output subscription or perpetual product purchase from your account page
Promotions
Information about any ongoing sales & discounts
- Student, educator, military and first responder discountOutput offers 30% off for students, educators, U.S. military members, and first responders on eligible subscriptions and perpetual licenses.
- Referral Program
- Everything You Need to Know About the Loyalty Offer for Arcade Subscribers(For a limited-time only)
Worth knowing
Plain-language summaries of Output's policies, terms, and support practices. Links to the full versions on output.com/legal.