Account & Billing
Your account, subscriptions, one-time purchases, discounts, and the policies behind them.
30 articles
Subscription Plans
Manage your Output One, Arcade, Co-Producer, Creator, or Output FX subscription. Cancel, pause, update billing, and handle payment questions
- Cancel your subscriptionHow to cancel an Arcade, Co-Producer, Creator, Output FX, or Output One subscription, when your access ends, and what to do if you can't find your subscription.
- Pause your subscriptionHow to pause an Arcade, Co-Producer, Creator, Output FX, or Output One monthly subscription for one month, what happens during the pause, and how to resume.
- What happens when you cancel your subscriptionWhat happens to your access, sessions, and content in Arcade, Co-Producer, Creator, and Output FX after you cancel your Output subscription plan.
- Refund policy for subscriptionsOutput's refund policy for Arcade, Co-Producer, Creator, Output FX, and Output One subscriptions, when you're eligible, and how to submit a request
- How free trials workHow Output's 7-day free trial works, when you'll be charged, what happens if you're not eligible, and what to know before you sign up.
- How to download your Yamaha Creator Pass productsHow to log into the Yamaha Creator Pass and download products
- Unrecognized charge from OutputIf you see a charge from Output on your bank or card statement and don't recognize it, here's how to identify it, find the account, and stop future charges
- Switch your subscription planHow to switch between monthly and yearly billing, upgrade to Output One, and what happens to your billing when you make a change.
- Output One subscriptionWhat the Output One subscription includes, its pricing, and how to manage your plan, including billing and switching options.
Perpetual Orders
One-time purchases like Output Bundles, Kontakt instruments, perpetual FX licenses for Thermal, Portal, Movement, and Output DROPS merch. Plus information about shipping, returns and order issues.
- Refund policy for perpetual licensesOutput's 14-day return and refund policy for instruments, FX plugins, and bundles purchased directly from output.com, and how to submit a request.
- Didn't receive orderWhat to do if you completed a purchase but didn't receive a confirmation email or your product isn't showing on your Output account or in Output Hub.
- How To Register A Purchase From A 3rd-Party Dealer
- Output DROPS Shipping & Returns FAQEverything you need to know about merch shipping, returns, and order changes
- Where Can I Find My Serial Code?Serial codes. Where to find them and when you need them.
- Getting Started with Your New Output Software
Account
Login, activations, and account access.
- Can't log inTroubleshoot Output account login issues, wrong email, forgotten password, Google sign-in, and recovering a lost account.
- Output website issuesWhat to do if a page on output.com or account.output.com isn't loading, buttons aren't responding, or the site isn't working as expected.
- How Can I Reset My Activations?
- Update your personal informationHow to update your email address or password on your Output account, and what to do if you don't have access to the account.
Billing
Billing information, help with payment issues, charges, and invoices for Output subscriptions and one-time purchases
- Payment methods Output acceptsWhich credit cards, debit cards, and alternative payment methods Output accepts, broken down by currency.
- Update your billing informationHow to update your credit card, PayPal, or Cash App Pay for your Output subscription.
- Find your invoices and order historyHow to access your order history and download invoices for any Output subscription or perpetual product purchase from your account page
- Payment not going throughWhat to do if your payment is being declined or you're seeing an error at checkout when signing up, resubscribing, purchasing a product, or updating your payment method on output.com.
- Charged twiceWhy you may see two charges from Output in a short period of time, what each charge is for, and how to get help.
Worth knowing
Plain-language summaries of Output's policies, terms, and support practices. Links to the full versions on output.com/legal.