Account & Billing
Your account, subscriptions, one-time purchases, discounts, and the policies behind them.
26 articles
Subscription Plans
Manage your Output One, Arcade, Co-Producer, Creator, or Output FX subscription. Cancel, pause, update billing, and handle payment questions
- Cancel your subscriptionHow to cancel an Arcade, Co-Producer, Creator, Output FX, or Output One subscription, when your access ends, and what to do if you can't find your subscription.
- Update your billing informationHow to update your credit card, PayPal, or Cash App Pay on your Output account.
- Pause your subscriptionHow to pause an Arcade, Co-Producer, Creator, Output FX, or Output One monthly subscription for one month, what happens during the pause, and how to resume.
- What happens when you cancel your subscriptionWhat happens to your access, sessions, and content in Arcade, Co-Producer, Creator, and Output FX after you cancel your Output subscription plan.
- Refund policy for subscriptionsOutput's refund policy for Arcade, Co-Producer, Creator, Output FX, and Output One subscriptions, when you're eligible, and how to submit a request
- How free trials workHow Output's 7-day free trial works, when you'll be charged, what happens if you're not eligible, and what to know before you sign up.
- Payment methods Output acceptsWhich credit cards, debit cards, and alternative payment methods Output accepts, broken down by currency, plus what to do if your payment is declined.
- How to download your Yamaha Creator Pass productsHow to log into the Yamaha Creator Pass and download products
- Unrecognized charge from OutputIf you see a charge from Output on your bank or card statement and don't recognize it, here's how to identify it, find the account, and stop future charges
- Switch your subscription planHow to switch between monthly and yearly billing, upgrade to Output One, and what happens to your billing when you make a change.
- Output OneWhat Output One includes, how to get started with each product, and how to manage your subscription.
Perpetual Orders
One-time purchases like Output Bundles, Kontakt instruments, perpetual FX licenses for Thermal, Portal, Movement, and Output DROPS merch. Plus information about shipping, returns and order issues.
- Refund policy for perpetual licensesOutput's 14-day return and refund policy for instruments, FX plugins, and bundles purchased directly from output.com, and how to submit a request.
- How To Register A Purchase From A 3rd-Party Dealer
- I Did Not Receive An Email After My Purchase
- Output DROPS Shipping & Returns FAQEverything you need to know about merch shipping, returns, and order changes
- Where Can I Find My Serial Code?Serial codes. Where to find them and when you need them.
- Getting Started with Your New Output Software
Account
Login, activations, and account access.
- How Can I Reset My Activations?
- Can't log in to your Output accountTroubleshoot Output account login issues, wrong email, forgotten password, Google sign-in, and recovering a lost account.
- Find your invoices and order historyHow to access your order history and download invoices for any Output subscription or perpetual product purchase from your account page
Worth knowing
Plain-language summaries of Output's policies, terms, and support practices. Links to the full versions on output.com/legal.