You can update your payment method at any time from account.output.com/payment-method.
How to update your payment method
Go to account.output.com/payment-method. You'll be prompted to log in if you aren't already.
Select your new payment method and follow the prompts:
Credit card: Enter your card details and click Update Payment Details.
PayPal: Click Pay with PayPal, log in to PayPal, and follow the prompts.
Cash App Pay (available for USD transactions only): Click Pay with Cash App Pay and follow the prompts.
Your updated payment method will be used for future or past due charges.
If your payment failed
Update your payment method using the steps above and a new payment attempt will be made immediately. If you don't update, our system will automatically retry on the card linked to your subscription several times while it remains active. You may receive automated email notifications if those attempts don't go through.
If the payment continues to fail after updating, see Payment methods Output accepts for troubleshooting steps.
If your subscription is automatically cancelled due to non-payment, see What happens when you cancel your subscription for details on what happens to your access and projects.
A few things to know
Switching from one PayPal account to another
You cannot switch directly from one PayPal account to another. Update to a credit or debit card first, then update again to PayPal with the new account.
We don't store your card details
Output never has access to your full card information. All payment details are handled securely by our payment processors. For more details see our Privacy Policy.
Don't see the Payment section?
The Payment section only appears if you have or have had an active subscription. If you are signing up for the first time, you will be prompted to enter your payment details during the checkout flow.