Output DROPS is our limited-edition merch line.
Each drop is tied to a message we believe in and supports a cause that gives back to the music community.
Merch is available in limited quantities and only while supplies last.
Have questions about your order? Here’s everything you need to know:
Where do we ship?
Where do we ship?
We currently ship within the United States only.
However, we do not ship to Hawaii, Alaska, Puerto Rico, or other U.S. Territories.
How long does shipping take?
How long does shipping take?
Orders are processed within 3 to 5 business days. Delivery typically takes 4 to 10 business days depending on your location. Please note, we don’t ship on weekends or holidays.
Will I receive tracking information?
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number. Tracking usually becomes active within 24 hours.
What if my order is damaged or lost?
What if my order is damaged or lost?
If your package was damaged or lost in transit, please contact the shipping carrier to file a claim. If you received the wrong item or something defective, start a chat with us or email us at [email protected] and we’ll help make it right.
What is the return policy?
What is the return policy?
You have 30 days from the date you receive your item to request a return.
To be for a return eligible, your item must be:
Unworn and unused
In original packaging
With tags attached
Accompanied by proof of purchase
To start a return, please visit our Returns Center.
If the return is accepted, a return label and instructions will be sent to your email.
Items sent back without first requesting a return will not be accepted.
How do exchanges work?
How do exchanges work?
The fastest way to exchange an item is to return the original item and place a new order once your return is approved.
When will I receive my refund?
When will I receive my refund?
Once we receive and inspect your return, we’ll notify you if it’s approved.
If approved, refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed since approval, start a chat with us or contact [email protected].
Can I change my shipping address or billing details?
Can I change my shipping address or billing details?
We’re not able to make billing or shipping changes once your order is pending.
If you need to request a change, you may need to contact our third-party merch vendor directly to see if adjustments are still possible.
For more information about our policies, please visit Shipping policy, Refund policy, Privacy policy, and Terms of service.
If you have any additional questions, please start a chat with us or email [email protected].