At Output, exceptional customer service is our top priority. We understand when software doesn't work during a recording session, it can cost you time, money and most importantly interrupt the creative flow. We aim to provide quick, friendly, and helpful support which is why our #1 goal is
Keeping you in session
For the past 5 years, we finished the year with an average 93% customer satisfaction rating and are currently also averaging an 5hr first response time. We're here 5 days a week to support you and help you be creative.
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"Excellent customer service. Quick reply’s. I’m extremely satisfied with the support. Top notch."
- Joshua P, Producer
"Support answered to me so fast! Thanks a lot, problem was solved!!!! Arcade 1love"
- Gleb D, Producer
"Love y’all. One of the only plug-in companies with real support that clearly knows
what they are talking about. I’m a lifetime fan."
- Matt B, Musician
"Honestly guys really appreciate how quickly you respond and how easy it is for me to get help…
love the products…love the people!"
- Troy K, Music Producer/Songwriter
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Meet our team
Leor M. Director of Customer Support
Leor is the Customer Support Team Manager and has over 10 years of customer support leadership experience. He is a multi-instrumentalist who plays drums, guitar, bass and piano in many bands across the Front Range in Colorado.
Sofía Q. Sr. Customer Support Rep
Sofía is a bilingual Customer Support Representative from Puerto Rico, with 7+ years of retail and support experience. She is a singer-songwriter and trained music therapist currently based in the DMV area.