Annual subscriptions are eligible for a full refund within 30 days of the transaction date. Monthly subscriptions are non-refundable.
For the full legal terms, see our Terms of Use.
How to submit a refund request
You'll need your invoice number to submit a request. Find it in Order History on your account page, then click the button below.
One of our support agents will review your request during business hours (Monday to Friday, 9am to 5pm PST). Once we confirm eligibility and issue the refund, allow 5 to 7 business days for it to appear on your statement.
Refund Eligibility
Monthly subscriptions
Monthly subscriptions
Monthly charges are non-refundable. To avoid future charges, cancel your subscription before your next billing date. See Cancel your subscription for steps.
Our support team is understanding of unique circumstances. Please don't hesitate to submit a request for us to review.
Annual subscriptions
Annual subscriptions
Annual subscriptions are eligible for a full refund within 30 days of the transaction date, whether it's your first payment or a renewal. See How to submit a refund request.
After 30 days, annual charges are non-refundable. To avoid future charges, cancel your subscription before your next billing date. See Cancel your subscription for steps.
Before filing a bank dispute
If you're thinking about disputing a charge with your bank, reach out to us first. A chargeback is a forced reversal initiated by your bank rather than a direct refund from us. It's a longer process and can affect your standing with us, which may cause issues if you want to purchase from Output again. We'd rather sort it out with you directly. Submit a refund request and we'll do our best to help.