We’re sorry to see you go! This article explains how to cancel your Arcade subscription and much more.
- Go to https://account.output.com
- Log in to your Output Account
- Click the Subscription
- Click Cancel Subscription
Your Arcade subscription cannot be canceled via voicemail. It must be done from your Output Account page.
If you don't see an Arcade subscription within the Account page, your subscription may be tied to a different email address. Please log in using any alternate email addresses you may have, such as the email address tied to your PayPal account.
What Happens If I Cancel My Arcade Subscription?
If you cancel your subscription you will be logged out immediately, and will not be able to log in again until you re-subscribe.
What happens to my Arcade sessions after I unsubscribe?
Arcade will still play any MIDI data sent to it, and your sessions will sound exactly as they did when you made them.
Can I make changes to sessions I was working on?
Without an active subscription you will not be able to access the interface or make any new tweaks to the work you've done with Arcade.
You will not be able to access custom Kits you created, or load your own Samples inside Arcade.
What about the music I made while subscribed?
Whatever music you create while subscribed is yours to keep forever, royalty-free.
How do I remove Arcade downloads from my hard drive?
For instructions on how to uninstall Arcade and delete all Arcade data from your hard drive, click here.
If you uninstall and delete Arcade data, it will no longer play back within your DAW.
How to re-subscribe to Arcade
If you'd like to re-subscribe, click here and select the "Sign Up Again" option.
What Is The Return Policy For Arcade?
As stated in the Arcade Terms of Use, monthly subscriptions are non-refundable and non-returnable. In order to avoid further subscription charges, cancel your subscription before the next billing period by logging in to your Output account and visiting the Arcade section.
Annual subscriptions are refundable within the first thirty (30) days after purchase. If within that window, you can submit a request with our team, who will follow up to assist.
Can I Pause My Arcade Subscription?
You can pause your Arcade subscription for one month by heading to https://account.output.com/ and clicking on 'CANCEL SUBSCRIPTION'.
You'll be prompted to pause instead of cancel. Your Arcade subscription will automatically resume at the end of the paused month.
Note: You cannot pause your subscription if you're currently on trial.
Still have questions? Reach out to our support team and we'll be happy to assist you.
