If you completed a purchase but can't find your product on your account, in Output Hub, or didn't receive a confirmation email, it's usually because the order was placed under a different email address, there was a typo at checkout, or the order didn't go through at all.
Submit a support request and we'll look into it for you.
(Check the bottom right of the page and follow the prompts)
Check your account page
Log in to account.output.com and go to Order History to see a record of all your orders. If your order is there, it went through and you can find the product in Updates and Installers or via the Output Hub to download and install.
If the Order History section isn't showing or your recent order isn't listed, the order was either placed under a different account or didn't go through.
Make sure you're logged into the right account
You may be logged into a different account than the one used at checkout. Try any other email addresses you may have used, including the email associated with your PayPal account if you paid with PayPal.
If you paid with PayPal
PayPal payments can occasionally fail silently. If the order isn't in your Order History, the order was never created even though it may appear as a pending charge on your PayPal account.
Submit a support request and we'll void the pending PayPal charge so your funds are returned. You can then try to repurchase using a credit card to avoid this from occurring again.