Please carefully follow all the steps below in order:
Check for Firewall, VPN, or Third-Party Connection Blockers
Arcade and your DAW may require an internet connection to function properly. Firewalls, VPNs, antivirus software, or other connection-blocking apps (e.g., Little Snitch or Lulu) can sometimes prevent Arcade from connecting.
Ensure that both Arcade and your DAW are allowed to bypass your firewall. For Windows users, follow the instructions to Add or remove an app from the list of allowed apps.
If you’re using a VPN, anti-virus or other connection-blocking software, try disabling it temporarily. If you can access Arcade while it’s disabled, make sure that both Arcade and your DAW are exempt from any restrictions.
Check for Unauthorized Software
Many pirated or unauthorized DAWs block internet access by modifying system files or creating firewall rules.
If Arcade works in standalone mode but not within your DAW, the issue may be due to unauthorized software.
We do not condone the use of such software, and we cannot troubleshoot these issues. For a resolution, ensure you're using a legitimate DAW and contact the manufacturer’s support to unblock the software.
Check Your Internet Speed
Arcade requires a stable internet connection to function properly.
Check your internet speed. A minimum speed of 20 Mbps is recommended for smooth operation of Arcade.
Check if you are using a Public or Private Network
Arcade works best when connected to a private network, as public networks may have restrictions that affect functionality.
Ensure you're connected to a private network, rather than a public one, for optimal performance.
Also, try connecting to a different network or hotspot to see if the issue persists. If the issue occurs only on a specific network, contact your internet service provider for additional assistance.
Reboot Your Modem and Wi-Fi Router
Sometimes, network-related problems can stem from issues with the router or modem itself. Try the following:
Power off your modem and router by unplugging them from the power source.
Wait for about 30 seconds to 1 minute before plugging them back in.
After powering them on, wait for the devices to fully restart and show a stable internet connection (this may take a few minutes).
Once the modem and router are fully rebooted, check if Arcade is functioning properly.
Perform a Soft Reset
If the problem persists, try performing a soft reset. This will initiate a new session without affecting your downloaded content.
Navigate to the Arcade folder:
For macOS: Navigate to
/Library/Application Support/Output/Arcade.For Windows: Go to
C:/ProgramData/Output/Arcade(ProgramData is a hidden folder by default).For instructions on how to display hidden folders on Windows, click here.
Delete the following files:
api-user.xmlconfig.xmlThe Assets folder
Restart your computer, then relaunch Arcade.
Check for Maintenance/Optimization Software
Maintenance or optimization software, such as CleanMyMac X or CCleaner, can sometimes interfere with internet access or remove "idle" but important files needed for proper operation.
If you're using any system cleaners or optimization tools, make sure Arcade and your DAW are excluded, and then reinstall Arcade.
Reinstall Arcade (Last Resort)
If none of the above solutions work, reinstalling Arcade may be necessary. This step should only be used as a last resort, as it may remove downloaded content and custom kits.
Before reinstalling, make sure to try all the previous steps mentioned. If everything looks good but the issue persists, follow the steps in our reinstallation guide.
Need Further Help?
If you have any questions about the steps, or if your issue is not resolved after carefully trying all the solutions above, please start a chat with our Support team or send an email to [email protected]. We’re here to help!