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Can't Download or Preview Content in Arcade
Can't Download or Preview Content in Arcade

This article provides troubleshooting steps for resolving the "Could not finish downloading…" or "Failed to load preview" error in Arcade.

Updated yesterday

Please carefully follow the steps below:

  1. Arcade Login Reset

    • Fully close your DAW.

    • Open Arcade in Standalone mode.

    • Log out of Arcade.

    • Log back into Arcade.

    • Reopen your DAW and load Arcade.

  2. Check Available Storage

    • Ensure you have at least 50GB of free space on your hard drive for Arcade to function properly.

    • If you've tried the steps above and the issue persists, it could be due to a deeper connectivity problem. In that case, we encourage you to click the mentioned article link for more advanced troubleshooting steps.

Need Further Help?
If you have any questions about the steps, or if your issue is not resolved after carefully trying all the solutions above, please start a chat with our Support team or send an email to [email protected]. We’re here to help!

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