Output Support

Arcade Troubleshooting First Steps

Here are the first troubleshooting steps we recommend for any Arcade issues.

Arcade Login Reset

The issue may be caused by a login error. To try a fresh login session:

  1. Close your DAW.
  2. Open Arcade in Standalone mode.
  3. Log out of Arcade.
  4. Log back into Arcade.
  5. Reopen your DAW and load Arcade.

Performing a Soft Reset for Arcade

If the issue persists, the next step is a soft reset. This initiates a new session on our back-end server without affecting any of your existing Arcade content.

Here's what to do:

  1. First, navigate to the following folder:
    • macOS:/Library/Application Support/Output/Arcade 
    • Windows: C:/ProgramData/Output/Arcade
      • ProgramData is a hidden folder by default. To learn how to display Hidden Folders on Windows, click here.
  2. Delete the following files:
    • api-user.xml
    • config.xml
    • The Assets folder
  3. Restart your system
  4. Launch Arcade

A soft reset should resolve most download or GUI-related issues. 

If you're still having trouble, please contact Output Support and we'll be happy to assist you further.

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