If you're having issues with Arcade the first step we recommend is a fresh login session:
- Close your DAW
- Open Arcade in Standalone mode
- Log out of Arcade
- Log back into Arcade
- Reopen your DAW and load Arcade
If this doesn't solve the issue, the next step is a Soft Reset. This initiates a new session on our backend server without affecting any of your existing Arcade content.
Here's what to do:
- First, navigate to
/Library/Application Support/Output/Arcadeon MacOS, or the Hidden Folder*
- Next, delete the following files:
config.xml, and the 'Cache' folder
- Finally, restart your system and relaunch Arcade.
This should resolve most Download or GUI related issues. If you're still having trouble please let us know and we'll be happy to assist you further.
Still have questions? Please click on the “Help” icon on the bottom right corner of this page to submit a ticket, and our team will follow up to assist!