Output Support

Arcade Troubleshooting First Steps

If you're having issues with Arcade the first step we recommend is a fresh login session:

  1. Close your DAW 
  2. Open Arcade in Standalone mode
  3. Log out of Arcade
  4. Log back into Arcade
  5. Reopen your DAW and load Arcade

If this doesn't solve the issue, the next step is a Soft Reset. This initiates a new session on our backend server without affecting any of your existing Arcade content.

Here's what to do:

  1. First, navigate to /Library/Application Support/Output/Arcade on MacOS, or the Hidden Folder* C:/ProgramData/Output/Arcade on Windows.
  2. Next, delete the following files: api-user.xmlconfig.xml,  and the 'Cache' folder
  3. Finally, restart your system and relaunch Arcade. 

*Click here to learn how to view hidden files and folders in Windows 10

This should resolve most Download or GUI related issues. If you're still having trouble please let us know and we'll be happy to assist you further.

 

Still have questions? Please click on the “Help” icon on the bottom right corner of this page to submit a ticket, and our team will follow up to assist!

Was this article helpful?
Have more questions? Submit a request