What Is The Return Policy For Arcade?
As stated in the Arcade Terms of Use, monthly subscriptions are non-refundable and non-returnable. In order to avoid further subscription charges, you must cancel your subscription before the next billing period by logging in to your Output account and visiting the Arcade section.
Annual subscriptions are refundable only within the first thirty (30) days after purchase. If within that window, you can reach out to our team, who will follow up to assist.
What Is The Return Policy For Plugins and Native Instruments?
If you are unhappy for any reason after installing, registering, and using the product, we will issue a full refund within 14 days of your purchase. This policy applies to all Instruments, FX, and Bundles purchased on Output.com only, except Expansion Pack purchases. All validated refund requests will be processed within 2–4 weeks. Failure to include all required information may result in a denial of your request or a delay in the processing of your refund. Excludes products obtained as Not For Resale or products purchased from a third-party authorized Output Reseller/Retailer. Any products purchased from an authorized Output Reseller/Retailer should be returned to the retailer from which it was purchased and is subject to that retailer’s return policy.
Refund process
Please complete our contact form for Technical Support notifying us that you have successfully used the product with your system but would like a refund.
Once the refund is authorized, Output will provide instructions on how to properly remove your serial code from Native Instruments Service Center or otherwise uninstall your product.
Once the process is complete, Output will refund in the amount of the full purchase price.
Refund amount is subject to the currency exchange rate and applicable bank fees at the time of the refund.
NOTE: Technical issues relating to Native Instruments Kontakt installation or serial code activation within Native Instruments Service Center do not meet refund requirements and should be directed to Native Instruments Support.
To request a refund, please start a chat with us in the bottom right corner.