If you're having issues with Arcade the first step we recommend is performing a Soft Reset. This initiates a new session on our backend server without affecting any of your existing Arcade content.

Here's what to do:

  1. First, navigate to /Library/Application Support/Output/Arcade on MacOS, or C:/ProgramData/Output/Arcade on Windows.
  2. Next, delete the following files: api-user.xmlconfig.xml,  and the 'Cache' folder
  3. Finally, restart your system and relaunch Arcade. 

This should resolve most Download or GUI related issues.


Still have questions? Please click on the “Help” icon on the bottom right corner of this page to submit a ticket, and our team will follow up to assist!