Our apologies for the difficulty. Please check to see if you're using a firewall which may be blocking your DAW's access to the internet. If so, please enable access to the internet.
If this isn't the case, please reach out to our support team and they will be happy to help from there.
Still have questions? Please click on the “Help” icon on the bottom right corner of this page to submit a ticket, and our team will follow up to assist!