How to Troubleshoot Co-Producer Login, Subscription, and DAW-Related Issues

This article provides a comprehensive guide to resolving common issues with the Co-Producer plugin, including challenges with login, subscription errors, and problems specific to DAWs such as Logic Pro. Follow the steps below based on the issue you are facing.

1. Troubleshooting Login and Subscription Issues

If you are receiving errors such as "We can't find your subscription" or cannot log in despite having a valid subscription, follow these steps:

A. Synchronize Your System Time

Ensure your computer's clock is set to sync time and time zone automatically.
For Windows users, install a tool like NetTime to force precise time synchronization.

B. Check Microsoft Edge Browser

Verify that Microsoft Edge is installed and updated: - Open Edge > Settings & more > Settings > About Microsoft Edge. - Update Edge if necessary or enable automatic updates.
Repair the Edge installation: - Navigate to Apps & Features > search for Microsoft Edge > Modify > Yes > Repair.

C. Reinstall Co-Producer

Uninstall Co-Producer: - Windows: Use "Uninstall a program" in the Control Panel or manually remove files from: - C:\Program Files\Common Files\Avid\Audio\Plug-Ins - C:\Program Files\Common Files\VST3 - Mac: Use Finder to locate and remove the necessary files under Library.
Download and install the latest version from your Output account.
Restart your computer.

D. Open Co-Producer in Your DAW

Load Co-Producer in your DAW’s Master Stereo Out channel strip.
Retry logging in with your account credentials.

3. Resolving Issues With Logic Pro

For users encountering problems specifically in Logic Pro, such as being unable to open Co-Producer or load it properly, try the following:

Delete all instances of Co-Pro from your current Logic Pro session.
Restart Logic Pro and open a new instance of Co-Pro.
Ensure your credentials (email and password) are correct by verifying you can log into your Output account on the website.
If you encounter update prompts: - Select "Update Co-Producer" to ensure you are using the latest version. - Alternatively, visit your Output account and install the latest version from the Updates and Installers section.
Restart your computer.
Open Co-Producer in the Master Channel of Logic Pro: - Navigate to Audio Units > Output > Co-Producer.

Conclusion

By following the steps outlined in each section, you should be able to resolve most issues related to login, subscriptions, or DAW integration. If problems persist, contact Output's support team for further assistance.

How can I troubleshoot Co-Producer login, subscription, and DAW-related issues?