Output Support

Crashes In Arcade

We're sorry to hear you're experiencing crashes in Arcade. Here are some troubleshooting steps to help remedy this:

First, please check to see if you're using a firewall which may be blocking your DAW's access to the internet. If you're using a firewall, please enable access to the internet.

If allowing internet access in your DAW didn't do the trick, please send us your Log File, and Crash report (Mac only).

 

Log File:

MAC: Navigate to Macintosh HD > Library > Application Support > Output > Arcade > log.txt

PC: Logs are located in the Hidden Windows Location - C:/ProgramData/Output/Arcade and find the log.txt file and attach it to your reply.

*Click here to learn how to view hidden files and folders in Windows 10

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Crash Report (Mac only)

Crash report are accessible in the Console app. You can access this by using Spotlight (CMD + Space) and searching for console.app

Navigate to 'User Reports' on the side navigation and locate the '.crash' file that starts with the name of your DAW (for example 'Logic Pro X'). Crash files are labelled by date and time, with the most recent appearing on the bottom of the list.

If you can reproduce the crash, grab the subsequent crash report, and send it over, that will be very helpful!

Here's a screen shot of what Console > User Reports looks like when you find the crash report:

 

Console_Crashes.png

Still have questions? Please click on the “Help” icon on the bottom right corner of this page to submit a ticket, and our team will follow up to assist!

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