Output Support

How To Reinstall Arcade

If you're experiencing issues with Arcade, a clean reinstall may fix the problem.

Reinstalling Arcade will erase and remove all previously downloaded content from your system, including custom user Kits.

To back up your Arcade folder before reinstalling, please see this article

Reinstalling Arcade on macOS

  1. Delete the four (4) Arcade plugin files in each directory:
    • /Library/Audio/Plug-Ins/Components/Arcade.component
    • /Library/Audio/Plug-Ins/VST/Arcade.vst
    • /Library/Audio/Plug-Ins/VST3/Arcade.vst3
    • /Library/Application Support/Avid/Audio/Plug-Ins/Arcade.aax​
  2. Delete the entire Arcade folder:
    • /Library/Application Support/Output/Arcade
  3. Go to https://output.com/account/arcade
  4. Download the latest Arcade Installer.
  5. Run the installer
  6. Restart your computer

Reinstalling Arcade on Windows

  1. Run the uninstaller that comes bundled with the installer:
    • Settings  -> Programs and Features -> Select Arcade from the list and uninstall
  2. Delete the entire hidden folder here:
  3. Go to https://output.com/account/arcade
  4. Download the latest ARCADE Installer
  5. Run the installer
  6. Restart your computer and you'll be all set!
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