If something on output.com or account.output.com isn't working as expected, such as a page not loading, a button doing nothing, or a blank or frozen screen, try the steps below.
What to try
Accept cookies if you previously rejected them.
Try incognito or private browsing mode.
Disable any ad blockers or pop-up blockers.
Clear your browser cache and cookies.
Disable VPN if you're using one.
Try a different browser.
Try a different device such as another computer or mobile device.
If none of those work, submit a request and we'll look into it.
(Check the bottom right of the page and follow the prompts)