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Native Access Says "This Serial Has Been Registered Already"
Native Access Says "This Serial Has Been Registered Already"
Updated over 3 weeks ago

Native Access may display the following error code during activation:

"Something went wrong during the registration of ENGINE NAME, Registration error: The serial has been registered already"

This error occurs when you are attempting to register your serial to a different Native Access account than the one you originally registered it to.

SAR.png

To fix this, sign-in to the Native Access account that your serial was originally registered to.

If you're unable to do so, reach out to us via the chat button in the bottom right of this help article with the following information:

  • The original invoice (you can find this in your Output account in the Orders tab

  • The original email address that the order was placed from

  • The full 25 digit serial code

Once we have the above information, we will be able to assist you in gaining access to your product.

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