FAQ

COVID-19 Delays
As you can imagine, things have been a bit volatile for us amidst everything going on. Due to the COVID-19 situation, our factory ended up experiencing a ma...
Fri, 22 May, 2020 at 5:12 PM
Shipping Time
For US orders, we are currently shipping from Durham, NC. The current shipping window for Sidecar is between 14-16 weeks from the date the order is made. On...
Tue, 14 Apr, 2020 at 11:32 AM
Where Does Sidecar ship?
Where does the Sidecar ship to? Sidecar is currently available to ship to the lower 48 US states and Europe. For Europe, please visit our distribution partn...
Tue, 21 Apr, 2020 at 3:35 PM
What Type Of Rack Screws Do I Need?
The screws to use are standard rack screws (10-32 x .75") such as these: https://www.sweetwater.com/store/detail/RkScrew50
Fri, 20 Sep, 2019 at 1:10 PM
Can I Order The Sidecar Tray Later?
You can indeed purchase the sidecar shelf and tray at a later date. Whenever you're ready to make the purchase just send us a message by clicking on th...
Thu, 9 Jul, 2020 at 8:20 AM
Sidecar Dimensions
Find out if the Sidecar fits in your space. Here are the dimensions:
Mon, 23 Sep, 2019 at 2:01 PM
Does the Sidecar Include Rack Rails?
Yes! Sidecar includes 4 pairs of Rack Rails and holds up to 12U of gear.
Fri, 20 Sep, 2019 at 12:37 PM
I Live In Europe And Just Purchased A Sidecar
If you have specific questions about your Sidecar order, please contact our European distributor support team here: https://eusonic.co/support. 
Wed, 23 Oct, 2019 at 12:08 PM
Can I Pick Up My Sidecar?
Unfortunately, we're unable to accommodate any local pickups from our warehouses as well as our HQ in Los Angeles. We're sorry for this inconvenie...
Wed, 23 Oct, 2019 at 2:23 PM
How Much Weight Can The Sidecar Handle?
We don't have an official weight limit, however, we did test it beyond 250 pounds without any trouble so you shouldn't have any problem with the w...
Thu, 24 Oct, 2019 at 11:19 AM