Troubleshooting

SUBSTANCE Is Taking A Long Time To Load
Optimize Loading Time with Batch Resave You may find that your Output instrument takes some time to load in Kontakt. After adding you new Output instrumen...
Wed, 20 Feb, 2019 at 4:40 PM
Kontakt Tells Me I'm Missing Files For SUBSTANCE
So sorry about the trouble! More often than not this is a sign of an incomplete download. If you have duplicate folders named "SUBSTANCE" or a se...
Fri, 5 Oct, 2018 at 3:53 PM
SUBSTANCE Is Not Showing Up In Komplete Kontrol
We're very sorry to hear about this difficulty. First, please make sure your product is showing up in Kontakt. If not, please reference 1:00 and onwar...
Wed, 20 Feb, 2019 at 3:35 PM
Library Disappears from Kontakt?
Sorry to hear about that... This is a problem that randomly occurs across all third party NI libraries (not just ours) in older versions of Kontakt.  Nativ...
Wed, 20 Feb, 2019 at 3:46 PM
SUBSTANCE High CPU Usage
To improve the CPU usage of SUBSTANCE, please try the following: Increase your buffer size to at least 512 samples. Minimize the release time of volume e...
Thu, 21 Feb, 2019 at 5:11 PM
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