Troubleshooting

How Do I Update ARCADE?
To update to the latest version of ARCADE simply go to the following link while logged in to your Output account: https://output.com/account/downloads The...
Fri, 5 Oct, 2018 at 2:55 PM
How Do I Reinstall ARCADE?
If ARCADE is not performing very well, we can try doing a clean reinstallation of ARCADE.  MAC To uninstall ARCADE you'll need to manually delete the...
Thu, 24 Oct, 2019 at 3:27 PM
ARCADE Says I'm Offline When I'm Online
Our apologies for the difficulty. Please check to see if you're using a firewall which may be blocking your DAW's access to the internet. If so, ...
Fri, 5 Oct, 2018 at 2:55 PM
I'm Experiencing Crashes in ARCADE
Very sorry to hear about this. Please check to see if you're using a firewall which may be blocking your DAW's access to the internet. If so, plea...
Thu, 21 Feb, 2019 at 9:57 AM
I Can’t Find ARCADE After Installing?
ARCADE is its own plugin (Audio Unit, VST, VST3, AAX) and does not require activation in Native Access or Output HUB. You can access it directly from within...
Thu, 24 Oct, 2019 at 2:15 PM
The Audio Sounds Distorted
If the audio sounds distorted, please use a sample rate of 48 kHz or less. In the previews, if you're using the 'Original' button you should ...
Fri, 22 Feb, 2019 at 9:54 AM
I Can't Find ARCADE Inside My DAW
ARCADE only works in 64-bit mode at the moment. Please make sure you're using the 64-bit version of your DAW as this is the one that our plugins are op...
Thu, 24 Oct, 2019 at 2:15 PM
ARCADE It's Not Recording What I'm Playing
Are you using a MIDI keyboard or your computer keyboard to record the notes you play, or are you using the mouse to click the loops?  When using the mouse,...
Thu, 24 Oct, 2019 at 2:15 PM
I've Reached The Max Number Of Activations
Sorry for the trouble! It looks like you've already activated ARCADE on four computers or have formatted your computer a couple of times. If you'd...
Thu, 24 Oct, 2019 at 3:29 PM
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