Shipping Time
For US orders, we are currently shipping from Durham, NC. The current shipping window for Platform is between 10-12 weeks from the date the order is made. O...
Tue, 21 Jan, 2020 at 3:57 PM
Will My Keyboard Fit on the Platform Desk Tray?
Platform's keyboard tray can fit most controllers (up to 88 keys). If it’s under 54” x 15” x 5” in size and lighter than 50 lbs., you’re good to go! Se...
Wed, 24 Jul, 2019 at 1:26 PM
Where Does Platform Ship?
Where does the Platform desk ship to? Platform is currently available to ship to the lower 48 US states and Europe. For Australia, please visit our distribu...
Thu, 24 Oct, 2019 at 11:22 AM
What Type Of Rack Screws Do I Need?
The screws to use are standard rack screws (10-32 x .75") such as these: https://www.sweetwater.com/store/detail/RkScrew50
Thu, 24 Oct, 2019 at 3:31 PM
Can I Order The Keyboard Tray Later?
You can indeed purchase the keyboard tray at a later date. Whenever you're ready to make the purchase just send us a message via our support page with...
Tue, 22 Oct, 2019 at 12:34 PM
Does The Desk Include Rack Rails?
Yes! Platform includes 3 pairs of Rack Rails for a total of 9U - 3U per rack bay. Our rack space compartments are 3U high and each 3 unit rack space is 5.5&...
Thu, 24 Oct, 2019 at 3:31 PM
Does The Desk Include Risers?
The Platform risers are included inside the keyboard tray box, so the only way to get the risers would be by purchasing the keyboard tray separately.
Tue, 22 Oct, 2019 at 12:03 PM
I Live In Europe And Just Purchased a Platform Desk
If you have specific questions about your Platform order, please contact our European distributor support team here: https://eusonic.co/support. 
Wed, 23 Oct, 2019 at 12:06 PM
Platform Dealers
If you live outside the USA, you can also purchase our Platform Desk directly from these dealers: Europe - Eusonic Distribution Australia - Sounds Easy S...
Wed, 23 Oct, 2019 at 12:20 PM
Can I Pick Up My Platform?
Unfortunately, we're unable to accommodate any local pickups from our warehouses as well as our HQ in Los Angeles. We're sorry for this inconvenie...
Wed, 23 Oct, 2019 at 2:14 PM
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