FAQ

COVID-19 Delays
As you can imagine, things have been a bit volatile for us amidst everything going on. Due to the COVID-19 situation, our factory ended up experiencing a ma...
Wed, 1 Jul, 2020 at 3:28 PM
Shipping Time
For US orders, we ship exclusively out of Durham, NC. The current shipping window for Platform is about 14-16 weeks from the date orders are placed. Once yo...
Wed, 1 Jul, 2020 at 3:30 PM
Will My Keyboard Fit on the Platform Desk Tray?
Platform's keyboard tray can fit most controllers (up to 88 keys). If it’s under 53.25” x 15” x 5.375” in size and lighter than 50 lbs., you’re good to...
Wed, 1 Jul, 2020 at 3:17 PM
Where Does Platform Ship?
Where does the Platform desk ship to? Platform is currently available to ship to the lower 48 US states and Europe. For Australia, please visit our distribu...
Tue, 21 Apr, 2020 at 3:35 PM
What Type Of Rack Screws Do I Need?
The screws to use are standard rack screws (10-32 x .75") such as these: https://www.sweetwater.com/store/detail/RkScrew50
Thu, 24 Oct, 2019 at 3:31 PM
Can I Order The Keyboard Tray Later?
You can indeed purchase the keyboard tray at a later date. Whenever you're ready to make the purchase, just send us a message by clicking on the "...
Thu, 9 Jul, 2020 at 8:20 AM
Does The Desk Include Rack Rails?
Yes! Platform includes 3 pairs of Rack Rails for a total of 9U - 3U per rack bay. Our rack space compartments are 3U high and each 3 unit rack space is 5.5&...
Thu, 24 Oct, 2019 at 3:31 PM
Does The Desk Include Risers?
Risers elevate the Platform an additional 1 3/8" and are only included when purchasing the keyboard tray. They come delivered inside the keyboard tray ...
Mon, 2 Mar, 2020 at 11:29 AM
I Live In Europe And Just Purchased a Platform Desk
If you have specific questions about your Platform order, please contact our European distributor support team here: https://eusonic.co/support. 
Wed, 23 Oct, 2019 at 12:06 PM
Platform Dealers
If you live outside the USA, you can also purchase our Platform Desk directly from these dealers: Europe - Eusonic Distribution Australia - Sounds Easy S...
Wed, 23 Oct, 2019 at 12:20 PM