FAQ

Shipping Time
For US, we ship from Blaine, WA and Nashville, TN. We're currently delivering Platforms in less than two weeks on average. It has been taking about 3-5...
Thu, 21 Feb, 2019 at 4:17 PM
Does the Desk Include Rack Rails?
Yes! Platform includes 3 pairs of Rack Rails for a total of 9U - 3U per rack bay. Our rack space compartments are 3U high and each 3 unit rack space is 5.5&...
Thu, 21 Feb, 2019 at 4:45 PM
Will My Keyboard Fit on the Platform Desk Tray?
Platform's keyboard tray can fit most controllers (up to 88 keys). If it’s under 54” x 15” x 5” in size and lighter than 50 lbs., you’re good to go! Se...
Wed, 20 Feb, 2019 at 4:05 PM
Where does Platform ship?
Where does the Platform desk ship to? Platform is currently available to ship to the lower 48 US states and Europe. For Australia, please visit our distribu...
Thu, 21 Feb, 2019 at 4:48 PM
What Type Of Rack Screws Do I Need?
The screws to use are standard rack screws (10-32 x .75") such as these: https://www.sweetwater.com/store/detail/RkScrew50
Thu, 21 Feb, 2019 at 2:57 PM
Can I Pick Up My Platform?
Yes! You can pick up the Platform from one of our warehouses located at Ferndale, WA and/or Nashville, TN. That way, you'll avoid paying the shipping f...
Thu, 21 Feb, 2019 at 4:38 PM
Can I Order The Tray Later?
You can indeed purchase the tray at a later date. Whenever you're ready to make the purchase just send us an ticket with your original order number an...
Thu, 21 Feb, 2019 at 4:34 PM

Can't find what you're looking for?

Submit A Ticket