Troubleshooting

I Did Not Receive an Email After My Purchase
Sorry about that. We sent your purchase emails to the email address provided during checkout. If you paid with Paypal, please check the email address associ...
Fri, 15 Feb, 2019 at 3:12 PM
Why Is My Instrument Showing up in Demo Mode?
Either you have not registered your instrument using Native Access or you are running a demo version of the full version of Kontakt.  If you are running the...
Thu, 21 Feb, 2019 at 5:18 PM
Unsure If You Have an Output Account?
If you previously checked out from our site as a guest, we've set up an Output account for you using the email address previously used to purchase as y...
Thu, 21 Feb, 2019 at 3:06 PM
I Can't Find My Purchased Product On Output HUB
If you purchased from a dealer, here's what to do: Using the code given to you by the dealer, register your product with your Output account at https...
Thu, 21 Feb, 2019 at 4:24 PM
I Don't See MOVEMENT In Native Access/Kontakt
MOVEMENT is inserted as an effects plug-in, and doesn't require Kontakt and Native Access like many of our other products. See the GIF below on how to ...
Fri, 22 Feb, 2019 at 9:51 AM

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