If you've purchased Engines from the Native Instruments website and purchased Expansion Packs from our website, a different method is needed for installing the Expansion Packs.
Let's have you use the manual download method to download our Expansion Packs. Here's what to do next:
- Log into your Output account, click on the Downloads tab.
- Click 'Download' right next to your product and you'll receive an email containing instructions for manual installation.
Note - the manual download links are set to expire after a few hours for security purposes. If you find that the manual links have expired, please repeat steps above in order to receive new links with refreshed expiration date. If you don't immediately find the manual links email, be sure to check your junk, spam, promotions, etc.
After Receiving The Email:
- Make sure your browser keeps the zip files unopened when downloading.
Here's how to change your Safari settings to keep the zip files unopened. (Skip these steps if it doesn't apply)
- Open Safari
- Click Preferences
- Under the General tab, uncheck the option Open “safe” files after downloading
This will let you download the compressed zip files! You can change your Safari settings back to the way it was if you'd like.
- Click each link to begin downloading the individual files to your Downloads folder.
After downloading the unopened zip files, move the .zip file to the containing folder of the product library folder (for example, if you keep EXHALE on your Desktop, move the manually downloaded Indie Vocals .zip file to your Desktop, not the EXHALE folder itself).
You can give the Output Unarchiver Tool permission to use it:
System Preferences > Security & Privacy > General > Allow apps downloaded from: Mac App Store and identified developers or Anywhere
After this, open Output Unarchiver Tool and click the Locate Folder button and choose your Desktop (or the folder where your EXHALE Engine is located, not the EXHALE folder itself).
The Unarchiver will continue to unpack the manually downloaded .zip files into a full product folder. You can then move this anywhere you'd like and proceed with your product installation and activation.
Alternate Manual Method:
To begin, download the Expansion Pack to your Desktop.
In the new 'Signal' folder there will only be a Data subfolder containing 'Signal Meta Data' and 'Signal Presets.' These files need to be copied into the corresponding directories in your existing Signal folder. The diagram below explains this process using the Glow Expansion Pack as an example. It is also necessary to move the Snapshot folder for your expansion into the corresponding folder in your library:
After this, it is necessary to run a scan for the new presets to appear. Here is a knowledge base article to describe the process: