So sorry about the trouble! This is typically remedied with a clean reinstallation of Output Hub. Alternatively, you can also use Manual Downloads to download your Output gear.

Here's how to reinstall:

Mac:

  1. Navigate to MacintoshHD/Applications (your application folder) and delete the Output Hub application file
  2. In the top menu bar of the Finder, click on the 'Go' dropdown menu
  3. Hold the 'opt' key and click on 'Library'
  4. In the new Finder window that appears - navigate to Application Support and delete the Output Hub folder
  5. Now delete the Output Hub installer (likely in your Downloads folder)
  6. Restart your computer
  7. Please re-download Output Hub from the same browser and install it on your machine

PC: 

  1. Navigate to OS:C/Program Files(x86) and delete the Output folder
  2. Now delete the Output Hub installer (likely in your Downloads folder)
  3. Navigate to the same %LOCALAPPDATA% > Output Hub folder as before and delete this Output Hub folder
  4. Restart your computer
  5. Please re-download Output Hub from the same browser and install it on your machine

If this doesn't work, we have a different way to download and activate our software libraries via Native Access.  Let's have you follow the instructions from this article: https://support.native-instruments.com/hc/en-us/articles/115000685889 and make sure to follow Step 2 since you're setting up a new Kontakt library.