What types of payment methods does Output accept?

We currently accept most major credit cards, debit cards, and PayPal as methods of payment.

What types of cards are accepted?

We accept the follow card issuers for transactions in the United States and internationally:

  • Visa
  • Mastercard
  • American Express
  • Discover

Globally, we also accept payments through SEPA, Przelewy24 and others, depending on the region you are in. Not all methods of payment are available in all regions. Please check our accepted forms of payment in your region at the time of checkout in your cart.

Please Note: We do not accept payments from pre-paid cards from all issuers at this time.

I'm using an accepted form of payment, but my transaction keeps getting declined. How can I fix this?

Sometimes, certain browser settings, such as content blockers or previously stored cookies can interfere with the checkout process. For that reason, we recommend trying the following solutions:

  • Enter the information in a different web browser
  • Try to complete your registration in your web browsers "private/incognito mode"
  • Use a different payment method such as PayPal or other valid credit/debit card
  • Use a different device such as a mobile device or tablet

If you continue to have issues with your transaction:

  • Verify you have available funds or available credit on the card or payment type you are using
  • Double-check to ensure you are not using a prepaid card
  • Call your bank to verify there are no holds that have been placed on your card
  • While on the phone with your bank or card issuer, retrieve both a reason and a reference number for the failed transaction before emailing us at support@output.com

Do you offer payment plans?

For orders specifically within the United States, we have partnered with Affirm for convenient payment options. To learn more about how Affirm works, please see this page

Is there any way to pay from Russia?

At this time, all payment processors and credit/debit card issuers that we accept have restricted payments originating from and within Russia and customers within the Russian banking system due to the recent global conflicts. Unfortunately we're unable to accept any payments originating from Russia as a result. We are monitoring all available options in the meantime, but cannot accommodate a workaround at this time.

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Our support hours:
Mon - Fri 6:00a.m. - 6:00p.m. PST Saturday - Sunday is limited availability