Native Access Says "This Serial Has Been Registered Already"

Native Access may display the following error code during activation:

"Something went wrong during the registration of ENGINE NAME, Registration error: The serial has been registered already"

This error occurs when you are attempting to register your serial to a different Native Access account than the one you originally registered it to.

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To fix this, sign-in to the Native Access account that your serial was originally registered to. 

If you're unable to do so, submit a request to Output Support with the following information:

  • The original invoice (you can find this in your Output account in the Orders tab)
  • The original email address that the order was placed from
  • The full 25 digit serial code

Once we have the above information, we will be able to assist you in gaining access to your product. 

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