Output Support

Shipping FAQ

I'm having issues with my shipment

We're sorry to hear about the trouble! Please see this article for more information on resolving shipping issues.

How long are shipping times?

Platform, Sidecar, and Stands ship within 3 weeks.

Frontier ships within 1-3 business days.

Where does the Output Studio Collection ship?

Our furniture line is currently available to ship to the lower 48 US states and Europe. We ship directly from our factory in Durham, NC.

European customers can order directly through our distributor, Eusonic.co

For Australia, please visit our distribution partner, soundseasy.com.au.

At this time we are unable to ship to Alaska, Hawaii, and Puerto Rico. 

How much does shipping cost?

United States: $150 flat rate shipping for Platform, $85 flat rate shipping for Sidecar, $65 flat rate shipping for Speaker Stands. Shipping is free for Frontier. 

Europe: €149 flat rate shipping for Platform, €125 for Sidecar, €90 for Speaker Stands
Australia: $99 flat rate shipping from Sounds Easy 

Outside of the US and Europe:
For a complete list of international retailers please visit our dealer page.

Are there options for expedited shipping?

Due to extremely high demand, and delays stemming from the COVID-19 pandemic, we are unable to offer any form of expedited shipping at this time.

What about PO Boxes, APO and FPO addresses?

Unfortunately, we are not able to ship to these address types.

See our complete shipping details here: https://output.com/shipping

What if I live outside of the US and Europe?

For a complete list of international retailers please visit our dealer page.

What about Canada?

We have temporarily suspended shipping to Canada due to logistical issues. While we were planning to resume this Spring, US backorders and now the COVID-19 situation have us behind schedule. We're working hard to get back on track. 

Feel free to reach out to our support team and we can add you to a notification list for when we resume shipping to Canada.

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