Applies to: Thermal, Portal, and Movement
This article will guide you through the process of downloading and activating your Output FX Engines. Whether you have a subscription to the Output One plan (click here) or a perpetual license (serial code), we have you covered.
Perpetual License Instructions
If you have obtained a serial code for your FX, please follow the steps below:
If you were previously subscribed to the Output Pro Plan and acquired your license after installing the subscription version of the FX, please first follow the steps for How To Uninstall THERMAL, How To Uninstall Portal, and/or How To Uninstall MOVEMENT, before proceeding with the steps below.
Installing your FX
To install your FX Engine please begin by downloading and logging into the Output Hub.
Once logged in, click "Download" on the right side of the corresponding FX tab. The installer will automatically open to begin the installation.
Alternative: If you are not on an Output Pro plan, you can log in to your Output account, navigate to Downloads, and use the download link under the FX section.
Run the installer, and when prompted, install your FX in the default location on your system drive, and not another drive.
Activating your FX
Once installed, copy your serial code from the Output Hub. You will see "Serial Codes" next to the FX name, above "Installed". Click it to reveal the code.
Alternative: You can also find it on the Downloads page mentioned above.
Next, open your DAW and select Thermal, Portal, or Movement from your Audio FX Plug-in menu. This will open the plug-in window. When prompted, you can enter your serial code into the field, and click "Activate".
Please ensure there are NO SPACES before and after your serial code
Troubleshooting:
If you do not see the FX Engine appear in your plug-ins list for AU, VST/VST2 or VST3, please restart your computer and re-open your DAW.
If you still don't see it, try re-scanning your plug-ins.
If you are unable to activate your FX, please try activating it using a different DAW. Once you are able to activate it, you should be able to use it on any DAW on that device.
Please verify that the serial code is not double-pasted and that there are no spaces before or after.
Try copy/pasting using either your keyboard command or using your mouse right-click. If one doesn't work, try the other. If one doesn't work, try the other.
To activate your FX offline, click “Activate Offline” and follow the onscreen instructions. For more information, you can refer to THERMAL Offline Activation, PORTAL Offline Activation, MOVEMENT Offline Activation
Updating your FX
Output One & Subscription-based FX Instructions
If you have a perpetual license for an Output FX and you are also subscribed to the Output One plan, please follow the instructions for installing the Perpetual License for the specific product that you have a serial code for.
Installing your FX
Log in to the Output account and navigate to the Updates and Installers section of the account page
Under the FX category, click on the download link that corresponds to your operating system.
Run the installer and install your FX in the default location on your system drive
Activating your FX
Once installed, open your DAW and select Thermal, Portal, or Movement from your Audio FX Plug-in menu. This will open the plug-in window.
Enter your Output account details when prompted and click "Log In" to activate your product.
This activation is only valid while you have an active subscription to the Output Pro plan. If you cancel your subscription or switch to a different tier, you will be logged out until you sign up again for the Pro plan.
Troubleshooting:
If you do not see the FX appear in your plug-ins list for AU or VST/VST2/VST3, please restart your computer and re-open your DAW.
If you still don't see them, try re-scanning your plug-ins.
If you need more help, please do not hesitate to reach out to the Output Support team by clicking the chat widget on the lower right-hand side of your page.