Output Support

How To Install Expansion Packs Without Output Hub

We created a manual installation for our expansion packs for users who download their engines using Native Access, or are otherwise experiencing trouble with Output Hub.

The manual installation method relies on using the Output Unarchiver:

Click here to download for Macclick here for Windows 64 bitclick here for Windows 32 bit

 

For this demonstration we will use our EXHALE engine and the expansion "Indie Vocals"

Begin by downloading the expansion "Indie Vocals" from your account by logging in on our website here

After logging in, select the section "Downloads" and look for category "Instrument Expansions".

 

Expansion_manul_1.png

To see a list of the expansions you currently own, you can select "Show Owned Expansions".

To start installing an expansion, let's select "Start Installing Expansions".

 

Step 1 will be displayed and ask you to download the Output Unarchiver tool for your operating system (Mac or Windows). Please download the correct one for you and afterward select "Go to step 2".

expansion_manual_step_1.png

Step 2 will ask you to download your expansions, as mentioned before, we will be downloading "Indie Vocals" for this example, so let's download that. Be sure to note, it states to NOT UNZIP after downloading the expansion. Continue to Step 3 afterward. 

expansion_manual_step_2.png

 

Step 3 will then ask you to carefully place your zip file you downloaded into your containing folder for your engine. 

expansion_manual_step_3.png

As stated, please locate the folder your engine (REV, SIGNAL, ANALOG STRINGS, etc) is located in. If you used the Native Access to download and install your engine and did not set up a custom file path, the default file path is set to 

  • "Macintosh HD > Users > Shared "

If you have trouble finding this folder, you can open any Finder window and select "Go" and "Computer"

Screen_Shot_2020-02-12_at_4.57.14_PM.png

This will take you to where you need to go to follow the file path above. Below is an example of the file path structure on where to find the "Shared" folder:

Screen_Shot_2020-02-12_at_5.39.12_PM.png

In the "Shared" folder, you should see your installed engine folder(s).

With the unzipped expansion file (Indie Vocals), please place them in this "Shared" folder and NOT in the "Exhale" folder (as the "Shared" folder is the containing folder of your engine).

Screen_Shot_2020-02-12_at_5.42.23_PM.png

 

Afterward, please open the "Output Unarchiver" and select "Locate Folder". Locate the "Shared" folder (as the containing folder) that was shown above. The Output Unarchiver will then unzip the zipped expansion file and place everything where it needs to go!

Next, open Kontakt in standalone mode and load your engine to run a SCAN. You should then see your expansion presets to load!

If you are not sure on how to SCAN for presets, please take a look at the article provided below:

https://support.output.com/support/solutions/articles/1000269353-how-do-i-scan-for-presets-

Note - Safari auto-unzips download files and users on Safari will need to disable this setting in preferences to complete this process:

Safari.png

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