Troubleshooting

Can’t Find ARCADE After Installing?
ARCADE is its own plugin (Audio Unit, VST, VST3, AAX). You can access it directly from within your DAW's "instruments" plugins. For detailed ...
Wed, 17 Feb, 2021 at 8:44 AM
Arcade "Soft" Reset
If you're having issues with Arcade the first step we recommend is performing a Soft Reset. This initiates a new session on our backend server without ...
Wed, 17 Feb, 2021 at 8:50 AM
Feed in Arcade is coming up "blank"
If you happen to launch Arcade in your recording software, and the feed comes up “blank”, please try the following: First, sign out of Arcade in the pl...
Wed, 17 Feb, 2021 at 6:53 PM
Arcade Version 1.3 (Legacy)
Arcade version 1.4+ and higher is not officially supported on Mac OS 10.9 - 10.11.  Below you will find links for Arcade ver. 1.3 installers. Run the updat...
Wed, 17 Feb, 2021 at 8:54 AM
I'm Experiencing Crashes in ARCADE
Very sorry to hear about this. Please check to see if you're using a firewall which may be blocking your DAW's access to the internet. If so, plea...
Wed, 17 Feb, 2021 at 8:55 AM
Arcade: Windows is Missing a Web Component (Pro Tools Users)
In order to run Arcade on certain versions of Pro Tools, Microsoft Edge WebView2 runtime must be installed (don’t worry, it’s free). You can find the instal...
Wed, 17 Feb, 2021 at 8:56 AM
ARCADE Is Not Recording What I'm Playing in my DAW
This could have to do with what you are using to input the notes you are playing in ARCADE. When using the mouse, the data isn't sent to your DAW as M...
Wed, 17 Feb, 2021 at 8:56 AM
How Do I Update ARCADE?
To update to the latest version of ARCADE simply go to the following link while logged in to your Output account: https://output.com/account/arcade There ...
Mon, 5 Apr, 2021 at 9:41 AM
How Do I Reinstall ARCADE?
If ARCADE is not performing very well, we can try doing a clean reinstallation of ARCADE.  MAC To uninstall ARCADE you'll need to manually delete the...
Mon, 5 Apr, 2021 at 9:43 AM
ARCADE Says I'm Offline When I'm Online
Our apologies for the difficulty. Please check to see if you're using a firewall which may be blocking your DAW's access to the internet. If so, ...
Wed, 17 Feb, 2021 at 8:59 AM