FAQ
For US orders, we ship exclusively out of Durham, NC. Platform ships within 3 weeks in the US; 6-10 weeks in Europe. Unexpected delays may occur in shippin...
Mon, 19 Apr, 2021 at 11:59 AM
Platform's keyboard tray can fit most controllers (up to 88 keys). If it’s under 53.25” x 15” x 5.375” in size and lighter than 50 lbs., you’re good to...
Tue, 9 Mar, 2021 at 8:47 AM
Where does the Platform desk ship to? Platform is currently available to ship to the lower 48 US states and Europe. For Australia, please visit our distribu...
Tue, 9 Mar, 2021 at 8:47 AM
The screws to use are standard rack screws (10-32 x .75") such as these: https://www.sweetwater.com/store/detail/RkScrew50
Thu, 24 Oct, 2019 at 3:31 PM
You can indeed purchase the keyboard tray at a later date. Whenever you're ready to make the purchase, just send us a message by clicking on the "...
Thu, 9 Jul, 2020 at 8:20 AM
Yes! Platform includes 3 pairs of Rack Rails for a total of 9U - 3U per rack bay. Our rack space compartments are 3U high and each 3 unit rack space is 5.5&...
Thu, 24 Oct, 2019 at 3:31 PM
Risers elevate the Platform an additional 1 3/8" and are only included when purchasing the keyboard tray. They come delivered inside the keyboard tray ...
Mon, 2 Mar, 2020 at 11:29 AM
If you have specific questions about your Platform order, please contact our European distributor support team here: https://eusonic.co/support.
Wed, 23 Oct, 2019 at 12:06 PM
If you live outside the USA, you can also purchase our Platform Desk directly from these dealers: Europe - Eusonic Distribution Australia - Sounds Easy S...
Tue, 15 Dec, 2020 at 3:59 PM
Unfortunately, we're unable to accommodate any local pickups from our LA headquarters nor from our factory in Durham, North Carolina. We're sorry ...
Wed, 1 Jul, 2020 at 3:25 PM