Payments/Discounts

How Do I Cancel My ARCADE Subscription?
Click the Cancel Subscription button on your account page - click HERE to access the Subscriptions tab of the account page.  NOTE: Your ARCADE subs...
Wed, 7 Apr, 2021 at 1:24 PM
What Happens If I Cancel My ARCADE Subscription?
If you cancel your subscription you will be logged out and will not be able to log in again until you re-subscribe. Arcade will still play any MIDI data sen...
Tue, 23 Mar, 2021 at 3:07 PM
What Is Output's Return Policy for Perpetual Software Titles?
If you are unhappy for any reason after installing, registering and using the product, we will issue a full refund within 14 days of your purchase.  All va...
Tue, 23 Mar, 2021 at 3:20 PM
What Is The Return Policy For ARCADE?
As stated in the ARCADE terms of use, all subscriptions are non-refundable and non-returnable. In order to avoid further subscription charges, cancel your s...
Tue, 9 Mar, 2021 at 8:50 AM
Do You Offer Educational Discounts?
We’re happy to offer all students, educators, and military 30% off all single-Engine purchases.  This applies only to perpetual-license software Engines fe...
Tue, 23 Mar, 2021 at 3:17 PM
Can I get a discount on the Bundle?
We offer a Bundle Completion Discount for customers who own one or more Output products. To redeem your personalized discount price please follow these step...
Tue, 23 Mar, 2021 at 3:26 PM
Do You Store My Credit Card Information?
Nope, we do not and cannot store your credit card info because we never have access to it. All purchases are made through a very secure third party payment ...
Tue, 9 Mar, 2021 at 8:50 AM