If you are unhappy for any reason after installing, registering and using the product, we will issue a full refund within 14 days of your purchase.
All validated refund requests will be processed within 2–4 weeks. Failure to include all required information may result in a denial of your request or a delay in the processing of your refund. Excludes products obtained as Not For Resale or products purchased at an authorized Output Reseller/Retailer.
Any products purchased with an authorized Output Reseller/Retailer should be returned to the retailer from which it was purchased (subject to that retailers return policy).
Partial returns of a multi-product bundle will result in a refund totaling the difference between the bundle price and the remaining full price product.
Technical issues relating to Native Instruments Kontakt installation or serial code activation within Native Access/Native Instruments Service Center do not meet refund requirements and should be directed to Native Instruments Support.
- Please submit a ticket notifying us that you have successfully used the product with your system but would like a refund.
- Once the refund is authorized, Output will provide instructions on how to remove your serial code & uninstall your product.
- Once the process is complete, Output will refund in the amount of the full purchase price.
To request a refund please click on the "Help" icon, at the bottom right hand corner of this screen, and submit a ticket. If chat support is available, you will see a "Chat" icon instead.
Annual subscriptions are refundable within the first thirty (30) days after purchase.