If you are unhappy for any reason after installing, registering and using the product, we will issue a full refund within 14 days of your purchase. 

All validated refund requests will be processed within 2–4 weeks. Failure to include all required information may result in a denial of your request or a delay in the processing of your refund. Excludes products obtained as Not For Resale or products purchased at an authorized Output Reseller/Retailer. 

Any products purchased with an authorized Output Reseller/Retailer should be returned to the retailer from which it was purchased (subject to that retailers return policy). 

Partial returns of a multi-product bundle will result in a refund totaling the difference between the bundle price and the remaining full price product.

Technical issues relating to Native Instruments Kontakt installation or serial code activation within Native Access/Native Instruments Service Center do not meet refund requirements and should be directed to Native Instruments Support.

Refund Process:

  1. Please submit a ticket notifying us that you have successfully used the product with your system but would like a refund. 
  2. Once the refund is authorized, Output will provide instructions on how to remove your serial code & uninstall your product.
  3. Once the process is complete, Output will refund in the amount of the full purchase price.

 To request a refund please click on the "Help" icon, at the bottom right hand corner of this screen, and submit a ticket. If chat support is available, you will see a "Chat" icon instead.

For ARCADE: As stated in the ARCADE terms of use, monthly subscriptions are non-refundable and non-returnable. In order to avoid further subscription charges, cancel your subscription before the next billing period by logging in to your Output account and visiting the Arcade section.

Annual subscriptions are refundable within the first thirty (30) days after purchase.

Still have questions? Please click on the “Help” icon on the bottom right corner of this page to submit a ticket, and our team will follow up to assist!