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General
Payments/Discounts
How Do I Cancel My ARCADE Subscription?
What Happens If I Cancel My ARCADE Subscription?
What Is Output's Return Policy for Perpetual Software Titles?
What Is The Return Policy For ARCADE?
Do You Offer Educational Discounts?
Can I get a discount on the Bundle?
Do You Store My Credit Card Information?
Installation
How to Download, Install and Activate Your Instrument
How Do I Open ARCADE?
On How Many Computers May I Install an Instrument?
How Do I Move My Library to a New Location or Drive?
Can I Install on an External Drive?
Installing Expansion Packs After Downloading from Native Access
Where Can I Find My Serial Code?
My Kontakt Instrument's GUI Doesn't Look Okay
Output Hub
Download Errors in Output Hub
I Did Not Receive an Email After My Purchase
Alternate Installation Method For Kontakt Instruments
FAQ
Regarding Mac OS 11 (Big Sur)
What Is Kontakt and Why Do I Need It?
Output Product Manuals
Optimize Loading Time with Batch Resave
Samples and Royalties
Output Bundle Storage Size
I Purchased from a Dealer, What Next?