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General
FAQ
Regarding Mac OS 11 (Big Sur)
Setting Up A New Kontakt Instrument
What Is Kontakt and Why Do I Need It?
Output Product Manuals
Optimize Loading Time with Batch Resave
Sample License Royalty Free
Output Bundle Size
I Purchased from a Dealer, What Next?
Will Output Ship My Software Order? Is There a Physical Product?
Installation
How to Download, Install and Activate Your Instrument
How Do I Open ARCADE?
I Activated My Library, But I'm Not Seeing It In Kontakt
On How Many Computers May I Install an Instrument?
How Do I Move My Library to a New Location or Drive?
Can I Install on an External Drive?
How Do I Scan for Presets?
Installing Expansion Packs After Downloading from Native Access
Where Can I Find My Serial Code?
My Kontakt Instrument's GUI Doesn't Look Okay
Troubleshooting
I Did Not Receive an Email After My Purchase
Why Is My Instrument Showing up in Demo Mode?
Unsure If You Have an Output Account?
Payments/Discounts
What Is Output's Return Policy?
How Do I Cancel My ARCADE Subscription?
What Happens If I Cancel My ARCADE Subscription?
What Is The Return Policy For ARCADE?
Do You Offer Educational Discounts?
How Do I Checkout Using PayPal Credit?
I Already Own One or More Output Products, Can I Get a Discount on Everything Else?
Do You Store My Credit Card Information?
Is There An Educational Discount For Expansion Packs?
Is There An Educational Discount For The Bundle?