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General
FAQ
- Regarding Mac OS 11 (Big Sur)
- Setting Up A New Kontakt Instrument
- What Is Kontakt and Why Do I Need It?
- Output Product Manuals
- Optimize Loading Time with Batch Resave
- Sample License Royalty Free
- Output Bundle Size
- I Purchased from a Dealer, What Next?
- Will Output Ship My Software Order? Is There a Physical Product?
Installation
- How to Download, Install and Activate Your Instrument
- How Do I Open ARCADE?
- I Activated My Library, But I'm Not Seeing It In Kontakt
- On How Many Computers May I Install an Instrument?
- How Do I Move My Library to a New Location or Drive?
- Can I Install on an External Drive?
- How Do I Scan for Presets?
- Installing Expansion Packs After Downloading from Native Access
- Where Can I Find My Serial Code?
- My Kontakt Instrument's GUI Doesn't Look Okay
Troubleshooting
Payments/Discounts
- What Is Output's Return Policy?
- How Do I Cancel My ARCADE Subscription?
- What Happens If I Cancel My ARCADE Subscription?
- What Is The Return Policy For ARCADE?
- Do You Offer Educational Discounts?
- How Do I Checkout Using PayPal Credit?
- I Already Own One or More Output Products, Can I Get a Discount on Everything Else?
- Do You Store My Credit Card Information?
- Is There An Educational Discount For Expansion Packs?
- Is There An Educational Discount For The Bundle?